Last Updated: 15 September 2026
These Terms & Conditions (“Terms”) govern your use of the KKA Cleaning Services website and the booking or use of cleaning services provided by KKA Cleaning Services (“KKA”, “we”, “our”, or “us”).
By using our website, submitting an enquiry, requesting a quotation or booking a service, you agree to these Terms.
If you do not agree with these Terms, please do not use the website or request our services.
KKA Cleaning Services provides residential and commercial cleaning services in Dubai, United Arab Emirates.
Services may include house cleaning, office cleaning, commercial cleaning, deep cleaning, window cleaning, furniture cleaning, balcony cleaning, villa cleaning and move-in or move-out cleaning.
The availability and scope of individual services may vary depending on the property, location, condition and requirements.
We make reasonable efforts to keep information on our website accurate and useful.
However:
A booking is confirmed only when KKA has accepted and confirmed the requested service.
Where a quotation is provided, it may be based on information supplied by the customer.
A quotation may need to be revised if:
Any material change should be communicated to the customer before additional work is undertaken where reasonably practicable.
When requesting a booking, customers should provide accurate information, including:
A request for a booking is not necessarily a confirmed appointment.
KKA may contact the customer to confirm availability, requirements and pricing.
Customers are responsible for:
If cleaners cannot safely access the property or requested areas, the service may be delayed, changed or cancelled.
Customers should secure valuable, fragile, irreplaceable or highly sensitive items before the cleaning appointment.
KKA should be informed before cleaning delicate surfaces, specialist materials or items requiring special treatment.
KKA is not responsible for damage arising from inaccurate or incomplete information supplied by the customer regarding the condition, material or sensitivity of an item.
KKA may use cleaning products and equipment appropriate to the requested service.
Customers should inform KKA before the service about:
Where a particular cleaning product or method is requested by a customer, KKA may need to assess whether it is appropriate before use.
Cleaning results depend on factors including:
Some stains, odours, marks or damage may be permanent or may require specialist treatment.
KKA does not guarantee that every stain, mark, odour or condition will be completely removed.
Customers should notify KKA as soon as reasonably possible if they believe an item or property area has been damaged during a service.
Where appropriate, KKA may request photographs, details of the item and other information needed to assess the matter.
Customers should not arrange third-party repairs or disposal of an allegedly damaged item before discussing the matter with KKA where reasonably practicable.
Any claim will be assessed based on the circumstances, available evidence and applicable law.
KKA may decline or stop work where conditions are considered unsafe.
This may include situations involving:
Where safe working conditions cannot be provided, the appointment may be postponed or cancelled.
Customers must treat KKA personnel respectfully and must not engage in threatening, abusive, discriminatory or inappropriate behaviour.
KKA reserves the right to refuse or stop a service where staff members are subjected to unsafe or unacceptable conduct.
Payment arrangements will depend on the service and booking.
Where payment is required before or after a service, the customer agrees to pay the amount confirmed by KKA.
Customers are responsible for ensuring that payment information supplied to KKA is accurate.
Additional services or work requested after the original booking may be charged separately where agreed.
Cancellation and rescheduling requests should be communicated to KKA as early as possible.
Any cancellation charge, deposit treatment or refund will depend on the booking terms communicated to the customer at the time of booking.
Where no separate cancellation terms have been provided, KKA may consider the circumstances of the cancellation, the notice provided and any costs already incurred.
If KKA personnel arrive at the confirmed property but cannot gain reasonable access because of missing keys, incorrect access information, security restrictions, unavailable customers or other circumstances outside KKA’s control, the appointment may be treated as a failed or delayed appointment.
Any applicable charge will depend on the booking terms communicated to the customer.
Our website may contain links to third-party websites.
These links are provided for convenience. KKA does not control and is not responsible for third-party websites, their availability, content or policies.
Unless otherwise stated, website content including text, graphics, logos, photographs, designs, branding and other materials belongs to KKA or is used with permission.
You may not reproduce, modify, distribute, sell, publish or commercially exploit our website content without prior written permission.
We aim to keep our website available and functioning correctly, but we do not guarantee uninterrupted access.
The website may occasionally be unavailable due to maintenance, technical issues, hosting problems, security events or circumstances outside our control.
To the extent permitted by applicable law, KKA will not be responsible for losses that are indirect, incidental or consequential and that could not reasonably have been anticipated from the relevant service or transaction.
Nothing in these Terms is intended to exclude or restrict any liability that cannot lawfully be excluded or restricted.
KKA may update these Terms from time to time.
The latest version will be published on this page and will include the updated date.
These Terms are intended to operate subject to the applicable laws and regulations of the United Arab Emirates and the Emirate of Dubai.
Any dispute will be handled through the appropriate legal or judicial process having jurisdiction over the matter.
For questions regarding these Terms:
KKA Cleaning Services
Empire Heights – Al Asayel Street
Tower A 16F-A-04
Business Bay, Dubai, UAE
Email: info@kkacleaningservices.com
Phone: +971 58 625 5787
