Last Updated: 15 September 2026
This Cancellation & Refund Policy explains how cancellations, rescheduling requests and refunds are handled by KKA Cleaning Services (“KKA”, “we”, “our”, or “us”).
We understand that plans can change.
If you need to cancel or reschedule a cleaning appointment, please contact KKA as soon as possible using:
Phone: +971 58 625 5787
Email: info@kkacleaningservices.com
Please provide your name, booking details, service address and requested change.
Cancellation requests are subject to the booking terms communicated to the customer when the service was arranged.
Where a booking has specific cancellation or payment conditions, those conditions will apply.
If no specific cancellation terms were provided, KKA will consider the circumstances of the cancellation, the amount of notice provided and any reasonable costs already incurred in preparing for the appointment.
Customers may request to reschedule an appointment.
Rescheduling is subject to availability and may require reasonable advance notice.
A rescheduled appointment is not confirmed until KKA confirms the new date and time.
Same-day cancellations may result in a cancellation charge or loss of a deposit where this was communicated as part of the booking terms.
The amount, if any, will depend on the booking and the circumstances.
If our team arrives at the confirmed location but cannot access the property because:
KKA may treat the appointment as a failed or delayed appointment.
Any applicable charge will depend on the terms communicated at the time of booking.
Where a refund is approved, KKA will process it using the applicable payment method or another agreed method.
The time required for the refund to appear in a customer’s account may depend on the payment provider or financial institution.
Refunds are not automatically available simply because a customer changes their mind after a service has been completed.
If you are dissatisfied with a cleaning service, please contact KKA promptly.
We may ask for:
We will review the concern and determine an appropriate response based on the circumstances and applicable terms.
Where appropriate and reasonably practicable, KKA may offer a correction or re-cleaning of an affected area.
Once a cleaning service has been performed, refunds will be assessed according to the nature of the complaint, the work completed, the booking terms and applicable law.
A refund is not guaranteed where the requested service was delivered substantially as agreed.
If a customer requests additional cleaning beyond the original booking, the additional work may be charged separately.
The customer should be informed of any material additional charge before the additional work is undertaken where reasonably practicable.
KKA may need to cancel, delay or reschedule a service because of circumstances outside our reasonable control.
Examples may include:
Where possible, KKA will contact the customer and attempt to arrange an alternative appointment.
KKA may update this policy when necessary.
The latest version will be published on this page with the updated date.
For cancellation, rescheduling or refund enquiries:
KKA Cleaning Services
Empire Heights – Al Asayel Street
Tower A 16F-A-04
Business Bay, Dubai, UAE
Email: info@kkacleaningservices.com
Phone: +971 58 625 5787
