Privacy Policy

Last Updated: 15 September 2026

KKA Cleaning Services (“KKA Cleaning Services”, “KKA”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, or requesting our cleaning services.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when we may share it, and the choices available to you.

By using our website or submitting information to KKA, you acknowledge the practices described in this Privacy Policy.

1. About KKA Cleaning Services

KKA Cleaning Services provides residential and commercial cleaning services in Dubai, United Arab Emirates.

Our contact details are:

KKA Cleaning Services
Empire Heights – Al Asayel Street
Tower A 16F-A-04
Business Bay, Dubai, UAE

Email: info@kkacleaningservices.com
Phone: +971 58 625 5787
Website: https://kkacleaningservices.com/

2. Information We Collect

Depending on how you interact with us, we may collect information such as:

  • Your name
  • Phone number
  • Email address
  • Property or service address
  • Preferred cleaning date and time
  • Cleaning service requested
  • Information you provide about your property or cleaning requirements
  • Details provided through enquiry or booking forms
  • Information contained in messages or communications with KKA
  • Payment or transaction information where applicable
  • Website usage information
  • IP address and general technical information
  • Browser and device information
  • Information collected through cookies and similar technologies

Please do not submit sensitive personal information through our website unless it is necessary for your enquiry or service.

3. How We Collect Information

We may collect information when you:

  • Submit a contact or enquiry form
  • Request a cleaning quotation
  • Request a booking
  • Contact us by telephone
  • Contact us by email
  • Communicate with us through supported messaging platforms
  • Visit or interact with our website
  • Respond to our communications
  • Use other services or features made available through our website

4. How We Use Your Information

We may use your information to:

  • Respond to enquiries
  • Provide quotations
  • Arrange and manage cleaning appointments
  • Deliver requested cleaning services
  • Communicate with you about your booking
  • Confirm, change or cancel appointments
  • Process payments where applicable
  • Handle customer service requests
  • Respond to complaints or service issues
  • Improve our website and services
  • Understand website usage and performance
  • Maintain website security
  • Prevent misuse, fraud or unauthorised activity
  • Meet applicable legal or regulatory requirements
  • Send marketing communications where permitted and where appropriate consent or another lawful basis is required

We do not collect personal information for purposes unrelated to our business activities unless we explain the purpose to you or are otherwise permitted or required to do so.

5. Marketing Communications

Where permitted, we may contact customers or prospective customers about our services, offers or relevant business updates.

You may request that we stop sending marketing communications at any time by contacting us or using an available unsubscribe option.

A request to stop marketing communications does not necessarily prevent us from sending important service-related messages, such as booking confirmations, appointment changes or account-related communications.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

These technologies may help us:

  • Keep the website functioning correctly
  • Remember preferences
  • Understand how visitors use the website
  • Measure website performance
  • Improve user experience
  • Measure advertising or marketing performance where applicable

Some cookies may be placed by third-party services used on our website.

You can manage cookies through your browser settings and, where available, our cookie preferences tool.

Disabling certain cookies may affect some website functionality.

7. Analytics and Third-Party Services

We may use third-party technology providers for purposes such as website analytics, performance measurement, advertising measurement, communication, hosting, security and form processing.

Depending on the services active on our website, these providers may process technical or personal information according to their own privacy policies and applicable agreements.

We take reasonable steps to use reputable service providers and to limit information shared with them to what is reasonably necessary for the relevant purpose.

8. Sharing Personal Information

We do not sell your personal information as a general business practice.

We may share information where reasonably necessary with:

  • Service providers assisting us with website hosting
  • Website and analytics providers
  • Form and communication service providers
  • Payment providers where applicable
  • IT and security providers
  • Professional advisers where necessary
  • Government, regulatory or law-enforcement authorities where legally required
  • Other parties where necessary to protect our rights, customers, property or business

Where third parties process information on our behalf, we seek to use appropriate contractual and technical safeguards where applicable.

9. Service Address Information

If you request a cleaning service, we may need your property address and related access information to deliver the service.

This information may be provided to the personnel responsible for fulfilling your booking where necessary.

Customers should provide only the information reasonably required for the service.

10. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no website, electronic communication system or online storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own devices, accounts and communications.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, complying with legal obligations and protecting our legitimate business interests.

The appropriate retention period may vary depending on the type of information and the reason it was collected.

12. Your Privacy Rights

Subject to applicable law and any relevant limitations, you may have rights concerning your personal information, including the right to request access to, correction of, or other action concerning your information.

If you wish to exercise a privacy-related right or ask a question about how we handle your information, contact us at:

info@kkacleaningservices.com

We may need to verify your identity before processing certain requests.

13. Children’s Information

Our website and services are intended for general customers and are not specifically directed towards children.

We do not knowingly request unnecessary personal information from children.

If you believe a child has provided personal information to us unnecessarily, please contact us.

14. External Websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites.

You should review the privacy policies of those websites before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements or business practices.

The updated version will be published on this page with a revised “Last Updated” date.

16. Contact Us

If you have questions about this Privacy Policy or how KKA handles personal information, contact:

KKA Cleaning Services
Empire Heights – Al Asayel Street
Tower A 16F-A-04
Business Bay, Dubai, UAE

Email: info@kkacleaningservices.com
Phone: +971 58 625 5787